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Return & Refund Policy
Thanks for purchasing our products at E-Mall.
In order to be eligible for a refund, you have to return the product within 3 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
If the product is damaged in any way, or you have initiated the return after 3 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
How does Return Policy Work?
Frequently Asked Questions (FAQs)
- Q. I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact within 3 days from the date of receiving it. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred within a week as of the date you requested the return.
- Q. I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 14 day returns.
- Q. When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
- Return request is made outside the specified time frame, of 3 days .
- Product is used, damaged, or is not in the same condition as you received it.
- Specific categories like innerwear, lingerie, socks, cosmetics and clothing freebies etc.
- Defective products which are covered under the manufacturer’s warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies, and accessories.
- Fragile items, hygiene related items.
- Q. I have changed my mind; can I return what I have bought?
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 3 days to return them, keeping the below rules in mind:
- The item is not on the Non-Returnables list.
- You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
- Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
- Q. Can I return Clothing & Fashion accessories?
- You can return any Clothing item or Fashion accessory within 3 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:
- not listed in the Non-Returnable List.
- not Clearance Items clearly marked as such and displaying a No-Return Policy
- in the same condition as received and with the original packaging box and tags attached
- Q. What are the items that cannot be returned?
The items that cannot be returned are:
- Clearance items clearly marked as such and displaying a No-Return Policy
- When the offer notes states so specifically are items that cannot be returned.
- Items that fall into the below product types-
Beauty & Fragrances
Also, any consumable items that are used or installed cannot be returned. As outlined in Consumer Protection Law and Its Executive Regulations and concerning section on non-returnable items.
- Q. How long does it take the courier to collect the returned items?
Typically, Courier representative will contact you within 3-5 days from the day you requested a return.
- Q. I paid through Cash on Delivery, how will I receive a refund for my item?
If the customer pays cash on delivery, the money will be charged when the item is checked by the customer during delivery, and the condition approved by us.
- Q. Can I Replace or Exchange an item rather than a refund?
If you want to Exchange or replace the item you can call the customer support and they will help you
- Q. I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please check the Help Center for more information.
- Q. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.